Terms of Service

1. Acceptance of Terms

By using Autopilot America's services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Description of Services

Autopilot America provides Autopilot Protection, an annual membership that includes:

• Alerts and Reminders: Street cleaning notifications, renewal reminders, and parking ban alerts via email and SMS
• Automatic Ticket Contesting: Twice-weekly monitoring of the City of Chicago database for tickets on your plate, with unlimited automated contesting for eligible tickets

3. Agent Authorization (Ticket Protection Only)

By subscribing to Ticket Protection, you explicitly authorize Autopilot America to act as your legal agent for the following purposes:

• Ticket monitoring: Check the City of Chicago payment portal and other public databases for parking and traffic citations issued to your vehicle
• Contest letters: Draft, print, and mail administrative contest letters to the City of Chicago Department of Finance on your behalf for eligible citations
• FOIA requests: Submit Freedom of Information Act requests (5 ILCS 140) to the City of Chicago Department of Finance on your behalf for enforcement records related to your citations, including but not limited to: issuing officer field notes, photographs, handheld device data with GPS coordinates, meter calibration records, sign posting records, street cleaning schedules, and camera system records
• Evidence collection: Receive, store, and present evidence you provide (registration receipts, utility bills, photographs) in support of your ticket contests
• Renewal reminders: Send reminders before your vehicle city sticker and license plate sticker renewal deadlines, and track residential parking permit requirements

Scope of authorization: You represent and warrant that you are the registered owner or authorized lessee of the vehicle(s) you register with Autopilot America. This authorization permits us to identify ourselves as your authorized agent when communicating with the City of Chicago, the Illinois Department of Finance, and related municipal agencies on your behalf. FOIA responses and enforcement records will be received at our designated email address and shared with you via your account dashboard and email notifications.

Important: You are responsible for completing your own renewals with the City of Chicago or State of Illinois when you receive our reminders. We provide reminder services only for renewals. Contest letters and FOIA requests are submitted automatically as part of the Ticket Protection service.

4. Your Responsibilities

To receive First Dismissal Guarantee eligibility, you must:

• Maintain a complete and accurate profile with all required information including vehicle details, renewal dates, contact information, and street address
• Respond to our alerts confirming you have moved your vehicle when required
• Provide accurate documentation when requested (ID, proof of residency, etc.)
• Notify us immediately of any changes to your vehicles, address, or contact information
• Submit requested ticket documentation promptly when asked (the sooner you respond, the stronger your contest letter will be)

IMPORTANT: Guarantee eligibility is void if your profile information is incomplete or inaccurate at the time a ticket is issued.

5. Service Guarantees and Limitations

Renewal Filing Service

We provide renewal reminders, but you are responsible for completing filings with the City or State. Missing a renewal after reminders does not create separate cash-claim eligibility.

First Dismissal Guarantee

• Eligible tickets: City of Chicago non-camera tickets issued during an active paid membership period
• Guarantee outcome: If no eligible non-camera ticket is successfully dismissed during the membership year, member may request a full refund of the membership fee
• Volume limit: First 5 eligible tickets per membership year are included in guarantee consideration
• Not covered: Red-light and speed camera tickets, tickets outside Chicago, tickets not eligible to contest, or tickets with missing/late documentation

6. Disclaimers and Limitation of Liability

"Best Effort" Basis

Autopilot America provides services on a "best effort" basis. While we strive for accuracy and timeliness, we do not guarantee:

• 100% prevention of all tickets
• Accuracy of third-party data (city schedules, permit zones, etc.)
• Uninterrupted service availability
• Delivery of all notifications (dependent on third-party email/SMS providers)

Government Authority

The City of Chicago and State of Illinois have final authority over all renewal applications. Autopilot America cannot control or guarantee their acceptance, processing times, or decisions.

Maximum Liability

Autopilot America's total liability to you is limited to the amount paid in membership fees during the prior 12 months.

7. Payment Terms

• Subscription billing: Founding Member Annual plan at $99/year
• Renewal fees: City sticker ($100), License plate ($155 standard, $164 vanity) paid upfront
• Permit fees: $30 one-time fee for residential parking permit filing (if applicable)
• Automatic renewal: Subscriptions renew automatically at $99/year while membership remains active
• Refunds: Membership-fee refunds are available only through approved First Dismissal Guarantee claims

8. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to Ticket Protection through the end of the paid period.

9. Data and Privacy

Our collection and use of your personal information is governed by our Privacy Policy.

10. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email. Continued use of our services after changes constitutes acceptance of the new Terms.

11. Contact

Questions about these Terms? Email us at hello@autopilotamerica.com